Shipping & Return Policy
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We are a family plant nursery which is registered at the phytosanitary department of Austria.
We only ship well-cared, controlled, and healthy plants with individual plant passports.
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Shipping Day
We DO NOT ship living plants under extreme weather conditions.
When the temperature is less than 12°C, we will add a heat pack automatically without extra costs.
If your order contains living plants:
Orders to Austria will be shipped between Mon. and Wed.
Orders to EU, Switzerland, and Liechtenstein will be shipped between Mon. and Tue.
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Shipping Courier
Orders to Austria will be shipped by Post AT, GLS or DPD.
Orders to EU, Switzerland, and Liechtenstein will be shipped by UPS, DHL, GLS or DPD.
To locations that are not in the delivery range of UPS, DHL, GLS and DPD, we will ship via Post AT.
Shipping Cost & Delivery Time
Austria
Standard Shipping : 5.99€ Approx. 2-4 Business Days
Express Shipping : 11.99€ Approx. 1 Business Day
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Belgium
Standard Shipping : 21.70€ Approx. 2-4 Business Days
Express Shipping : 38.70€ Approx. 1 Business Day
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Bulgaria
Standard Shipping : 21.50€ Approx. 3-4 Business Days
Express Shipping : 38.40€ Approx. 1-2 Business Days
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Croatia
Standard Shipping : 22.30€ Approx. 3-4 Business Days
Express Shipping : 35.50€ Approx. 3 Business Days
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Cyprus
Standard Shipping : N/A
Express Shipping : 38.10€ Approx. 2 Business Days​
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Czech Republic
Standard Shipping : 16.90€ Approx. 1-2 Business Days
Express Shipping : 35.30€ Approx. 1 Business Day
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Denmark
Standard Shipping : 22.30€ Approx. 3-4 Business Days
Express Shipping : 39.90€ Approx. 1 Business Day
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Estonia
Standard Shipping : 21.50€ Approx. 4-5 Business Days
Express Shipping : 38.40€ Approx. 1 Business Day
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Finland
Standard Shipping : 22.20€ Approx. 4-5 Business Days
Express Shipping : 39.60€ Approx. 1 Business Day
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France
Standard Shipping : 21.50€ Approx. 3-4 Business Days
Express Shipping : 38.40€ Approx. 1 Business Day
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Germany
Standard Shipping : 16.70€ Approx. 2-3 Business Days
Express Shipping : 34.80€ Approx. 1 Business Day
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Greece
Standard Shipping : 26.5€ Approx. 3-5 Business Days
Express Shipping : 39.60€ Approx. 2 Business Days
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Hungary
Standard Shipping : 17.60€ Approx. 1-2 Business Days
Express Shipping : 36.90€ Approx. 1 Business Day
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Iceland
Standard Shipping : N/A
Express Shipping : 35.33€ Approx. 2-3 Business Days
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Ireland
Standard Shipping : 22.00€ Approx. 3-4 Business Days
Express Shipping : 39.30€ Approx. 1-2 Business Days
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Italy
Standard Shipping : 17.00€ Approx. 2-3 Business Days
Express Shipping : 35.60€ Approx. 1 Business Day
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Latvia
Standard Shipping : 21.70€ Approx. 4-5 Business Days
Express Shipping : 34.40€ Approx. 2 Business Days
Liechtenstein
Standard Shipping : 29.90€ Approx. 2-3 Business Days
Express Shipping : 44.40€ Approx. 1 Business Day
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Lithuania
Standard Shipping : 21.70€ Approx. 4-5 Business Days
Express Shipping : 34.40€ Approx. 2 Business Days
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Luxembourg
Standard Shipping : 21.10€ Approx. 2-3 Business Days
Express Shipping : 33.30€ Approx. 1 Business Day
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Malta
Standard Shipping : N/A
Express Shipping : 33.60€ Approx. 2-3 Business Days
Monaco
Standard Shipping : 26.40€ Approx. 3-4 Business Days
Express Shipping : 38.40€ Approx. 1 Business Day
Netherlands
Standard Shipping : 21.70€ Approx. 2-3 Business Days
Express Shipping : 34.40€ Approx. 1 Business Day
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Norway
Standard Shipping : 25.52€ Approx. 4-5 Business Days
Express Shipping :35.33€ Approx. 1 Business Day
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Poland
Standard Shipping : 17.10€ Approx. 2-3 Business Days
Express Shipping : 35.90€ Approx. 1 Business Day
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Portugal
Standard Shipping : 22.00€ Approx. 3-5 Business Days
Express Shipping : 34.90€ Approx. 1-2 Business Days
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Romania
Standard Shipping : 21.40€ Approx. 2-3 Business Days
Express Shipping : 33.90€ Approx. 1 Business Day
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Slovakia
Standard Shipping : 16.80€ Approx. 2 Business Days
Express Shipping : 35.00€ Approx. 2 Business Days​
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Slovenia
Standard Shipping : 17.00€ Approx. 2-3 Business Days
Express Shipping : 35.60€ Approx. 1 Business Day
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Spain
Standard Shipping : 21.70€ Approx. 3-4 Business Days
Express Shipping : 38.70€ Approx. 1-2 Business Days
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Sweden
Standard Shipping : 22.30€ Approx. 3-4 Business Days
Express Shipping : 35.50€ Approx. 1-2 Business Days
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Switzerland
Standard Shipping : 26.40€ Approx. 3-4 Business Days
Express Shipping : 38.40€ Approx. 1-2 Business Days
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To Non-EU Countries
Additional taxes, customs, or other charges may apply with shipments to countries that are not part of the EU, additional costs will be invoiced by relevant customs or tax authorities in your own country.
With every order, we will provide you an English or German Invoice, as well as individual plant passports.
For Non-EU customers, a phytosanitary certificate can be provided from us. Applying costs will be up to 95€ / per order. Preparation time for the application process will be up to 7 days. Plants will be shipped by UPS Express. If you have any further questions, please do not hesitate to contact us via Email: kern.plants@gmail.com or Instagram: kern.plants
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Parcel Damage During Transport
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We are extremely careful in packing our plants.
Should your plants arrive damaged due to the shipping carrier's mishandling, please email us two documents ON THE DATE of delivery : the photos of the plants and the proof of the delivery date.
We will get back to you as soon as possible to work things out together.
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Plants are living goods, shipping may occur huge stress for them. Before buying a plant, please inform yourself about its needs to make sure that you can offer your plant an optimal environment upon arrival. We do NOT suggest you repot the plants within 2 weeks after arrival.
Non- Deliverability
If a parcel cannot be delivered due to incorrect address information on the part of the buyer, or if it is not picked up from a pick-up store, we will charge a flat rate in the amount of 30€.
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Cancellation Policy
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A right to withdrawal can only exist if you bought goods for your private use. A withdrawal of the contract can be declared within 14 days without giving any reason.
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The time period starts with the delivery of the parcel but the actual day of delivery does not count. e.g.: delivery on 01/01/2020 – end of cooling-off period 01/15/2020.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
In some cases a consumer does not have the right to cool-off a contract free of charge, even if the order was made online: The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over (e.g. Cut Flowers ).​
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To exercise the right to cancel, you must inform us (SoundFlow Music e.U., Daniel Kern, Boerhaavegasse 21/22, 1030 Vienna, Austria, Email: kern.plants@gmail.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email).
You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
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Cancellation form
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If you want to cancel your contract, please fill out this form and send it to the following address or to the following email address:
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SoundFlow Music e.U.
Daniel Kern
Boerhaavegasse 21/22
1030, Vienna Austria
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I/we hereby cancel the contract concluded by me/us for the purchase of the following goods (invoice number, name of the goods, price) ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… …………………………………………………………………………………………………………
Goods ordered on: ……………………………. (Date)
Goods received on: …………………………… (Date)
Name and Address of the Customer: ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… …………………………………………………………………………………………………………
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Place, Date: ……………………………………...
Signature of the consumer (only for notification on paper) ……………………………………………………
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Effects of Cancellation
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If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (Express delivery costs will be reimbursed only if you send the package back to us with the same shipping method, otherwise we reimburse only the standard delivery costs).
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We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –
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(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
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We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
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Return of The Goods
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods. Please only send your returning package by the same delivery courier as the one you purchased before.
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If the goods were sent by UPS, the returning package should also be sent by UPS.
If the goods were sent by Post AT, the returning package should also be sent by Post AT.
If the goods were sent by DPD, the returning package should also be sent by DPD.
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Consumer's Liability for Diminished Value of The Goods
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You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
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